What KYC for an agency needs to cover
Identity for natural persons: name, DOB, residential address, photo ID. Stripe Identity handles the verification against AU DVS for AU-issued documents and against documentary checks for non-AU documents.
Beneficial ownership: company buyers and vendors need ownership captured down to a 25 percent threshold; trust buyers and vendors need trustee / settlor / class of beneficiaries captured. Each natural person in the chain is screened separately.
Risk rating and ongoing CDD: rating is automatic at intake based on customer profile and transaction features. Re-screening cadence runs from the rating: high every 6 months, medium annually, low every 3 years.
Operational fit inside an agency
Caltury is the AML layer alongside your existing agency CRM. The CRM continues to hold listings, vendor relationships, marketing data and buyer enquiries. Caltury holds the AML customer record, the screen, the Program and the report log. The two run in parallel; customer data can be imported by CSV.
Sales agents create the customer at engagement, kick off identity verification, and continue working the deal in the CRM. The principal as named AML/CTF Compliance Officer has a dashboard view across every customer, screen and report.
- Stripe Identity for AU and non-AU document verification
- Sanctions / PEP screening at intake plus risk-based re-screen
- Beneficial-owner capture branched by entity type
- Automatic risk rating tuned to AU residential sales patterns
- Mobile-responsive so agents can use at open homes and auctions
What it costs
Starter (A$99/mo plus GST) suits a sole-principal agency or buyer's advocate. Practice (A$249) suits 2 to 5 person agencies. Firm (A$499) suits 6 to 15. Every tier includes unlimited customers, unlimited screens, unlimited reports. There are no per-customer or per-screen surcharges.
Founding-10 program: first 10 paying customers across Caltury get 50 percent off for three years on their chosen tier. Several slots are taken.
Common questions
Can our sales agents complete KYC at an open home or auction?
Yes. The application is mobile-responsive. Sales agents can create a customer, kick off ID verification and check screen status from a phone in the field. Final review and Program-level oversight stays with the principal as Compliance Officer.
Do we need to re-verify vendors who have been with us for years?
Yes. From 1 July 2026 the obligation is to have CDD on every customer for whom a designated service is provided. Existing vendors who list a property after 1 July 2026 need their CDD captured at that point; the historical relationship does not exempt them.
Does the agency principal need to be in the office for KYC to complete?
No. Verification runs against the documents, not the location of the Compliance Officer. The Compliance Officer reviews the dashboard and exercises oversight, but does not need to be in the room when a sales agent runs an individual verification.
Does Caltury support agencies that act for both buyers and vendors in a single transaction?
Yes. Each side of the transaction is a customer in Caltury and each receives independent KYC. Dual-agency engagements do not collapse the two parties into one customer record.
This page is general information about Australian AML/CTF obligations. It is not legal advice. AUSTRAC has not reviewed this content. For situations specific to your practice consult an Australian-qualified lawyer or AML/CTF adviser.